CONCEPT DEVELOPMENT SERVICES

STRATEGIC PLANNING

PRE-OPENING TRAINING

PRE-OPENING TRAINING

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Whether your adding a new service line or launching a new concept, our team can help. 


We can all agree, having a plan is critical for success.  Building your culture and training into your strategic plan, helps your team better visualize the concept you’ve created. 


Make the decision to be prepared for your hotel or restaurant opening. We didn’t get there alone, and you don't have to either.  Together we can create and refine your plan for success, contact us today.

PRE-OPENING TRAINING

PRE-OPENING TRAINING

PRE-OPENING TRAINING

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Our team has supported dozens of hotel and restaurant openings.  This experience enables us to help you plan, organize, and conduct your pre-opening training.


 Our team will help identify all pre-opening requirements to ensure nothing is overlooked, no time is wasted, and all staff are fully prepared on opening day.


Our pre-opening training draws from our other training services, combining them as needed. 

MENU DEVELOPMENT

PRE-OPENING TRAINING

MENU DEVELOPMENT

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Contact us today for a  comprehensive menu analysis.  This analysis will enable your team to objectively review menu costs, pricing,  and design. 


Our team can help identify any opportunities to improve cost control processes.  


Have our culinary team assist with  recipe standardization or any creative assistance.

TRAINING SERVICES

CULTURE & SERVICE TRAINING

CULTURE & SERVICE TRAINING

CULTURE & SERVICE TRAINING

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We believe an enhanced guest experience begins with transforming team members into brand ambassadors. In order to become a successful ambassador, team members need to understand exactly what they’re representing.


We accomplish this by taking traditional workshops a step further and educating your team with actionable steps they can take to represent your brand and culture, while including some best practices from other industries.


This program also provides in-depth knowledge of guest expectations and the skills needed to best handle each interaction in order to exceed those expectations. This program is designed to ensure that everyone at your property or in your company delivers an enhanced guest experience.



ON THE JOB TRAINING

CULTURE & SERVICE TRAINING

CULTURE & SERVICE TRAINING

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In every successful operation, the team members understand and can complete their daily responsibilities to the operation’s established standards. 


Once your team has established standards, it's critical your leadership knows how to effectively deliver instruction on those standards.


We believe that without focused on-site service training within each department, what has been learned may not be what is practiced. 


Our trainers go onsite and help guide your leaders and show them how to best implement and monitor the agreed upon standards with their team.

LEADERSHIP DEVELOPMENT

LEADERSHIP DEVELOPMENT

LEADERSHIP DEVELOPMENT

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The success of any culture initiative depends directly on the skill of the leaders driving the program.  


Through instruction and group exercises, participants first learn the theory of training and the structure for conducting effective training. 


Through demonstrations and role plays, participants learn and practice how to best communicate the expected standards, as well as how to give feedback that encourages repetition of the correct performance.

TRAINING MANUALS

LEADERSHIP DEVELOPMENT

LEADERSHIP DEVELOPMENT

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Successful training programs have at their core a sound skill and knowledge program to ensure that all employees are thoroughly aware of the responsibilities surrounding their job.  


Every job needs detailed guidelines that can be clearly communicated to staff.  Every employee needs a clear set of objectives that are measurable and achievable. 


Our team of experienced trainers will work with you to create these standards and document them in training friendly format.